• Call, connect and build a rapport with a customer from the time their order is confirmed.
• Reiterate the scope of work. Explain the terms, conditions, inclusions and exclusions of the service package each customer has chosen
• Answer customers’ questions and doubts
• Cross check and confirm that teams, materials, communication and allied services are all done properly to ensure a happy move experience for the customer
• Encourage and guide customers to make the full payment ahead of the move date
• Maintain each customer’s profile and order details accurate with clear instructions and notes to the operations team for precise execution of the order.
• Schedule and diligently track customers’ shipments and keep the customer informed via calls or emails.
• Constantly improvise and find ways to improve efficiency in the move management related tasks that are routine
Excellent Communications skills
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