Analytical Skills: Ability to manipulate and draw conclusions from large amounts of data.Independence: You must be able to work independently and in a group setting. Though part of a larger team who can consult on cases, you will be expected to perform 75% of their work without assistance or supervision. Communication Skills: You must be able to translate your findings so that complex issues can be easily understood. Customer Service: You must be comfortable managing Cisco Seller\'s expectations and communicating both positive and negative outcomes clearly, respectfully and in a timely manner. Reconciliation: You must be an intermediate to advanced user of Microsoft Excel. You will use pivot tables and vlookups on a daily basis, and other formulas as-needed. You must be able to use Excel data as evidence of your findings. Critical Thinking: You will need to look at the numbers, trends, and data and come to new conclusions based on the findings and make recommendations when appropriate. Math Skills: You should be very proficient and very comfortable with algebra, percentages, and mathematical formulas. At a minimum we expect you to have a Bachelor degree plus 3 to 6 years of analytical/customer service/operations experience Desired Additional Experience Experience with sales incentive compensation administration Business Objects Oracle Incentive Compensation Experience with a case management system (Remedy, Salesforce, etc.)