Roles & Responsibilities Working closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling. Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and following up to ensure resolution whenever required. Liaise between clients and internal teams (Product Development/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences. Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communications. Should be flexible to work in night shifts and rotational shifts. Skills Work experience of 1-4 years in client handling roles; preferably US/CA/UK clients via phone calls. Passionate about client service with a knack for soft skills and telephone etiquette. Clear, concise, and effective written and oral communication. Growth mindset and excitement to learn new things. Creative, enthusiastic, and energetic with great interpersonal skills and should be able to present ideas with conviction. Ability to work in a fast-paced work environment with spontaneity. Should be able to approach problems logically and rationally to help with the clarity of decision-making. Achieve the KPI’S and objectives in the cadence set by the team. The ability to stay calm and efficient under pressure. Should be flexible to work on weekends and in the night shift starting between 8 PM and 10 PM.