Roles and Responsibilities:
? Reach out to customers, understand issues reported, and explain the issue resolution mechanism
? Work with the operations team to understand the issue and resolve them
? Ensure the customer is kept informed throughout the resolution process
? Ensure the customer is delighted once their complaint is resolved and closed
? Reach out to customers for feedback after they have used Pikkol’s services
? Encourage customers who have appreciated Pikkol’s service with high ratings to write reviews on public forums
? Share issues and complaints data with operations team and push process improvements to prevent recurrence of complaints in the future
? Provide suggestions for improvement to the service offerings based on customers’ feedback

Skill:
I. Knowledge, Skills, Experience
? Excellent telephone skills and manners
? Excellent communication skills
? Attention to detail
? Prior experience in customer service role would be a plus