Customer Delight Executive Date Added: 2017-09-05
Company
Pikkol
Location
Bangalore, Karnataka
Job Type
Full Time

Job Description

Roles and Responsibilities: ? Reach out to customers, understand issues reported, and explain the issue resolution mechanism ? Work with the operations team to understand the issue and resolve them ? Ensure the customer is kept informed throughout the resolution process ? Ensure the customer is delighted once their complaint is resolved and closed ? Reach out to customers for feedback after they have used Pikkol’s services ? Encourage customers who have appreciated Pikkol’s service with high ratings to write reviews on public forums ? Share issues and complaints data with operations team and push process improvements to prevent recurrence of complaints in the future ? Provide suggestions for improvement to the service offerings based on customers’ feedback Skill: I. Knowledge, Skills, Experience ? Excellent telephone skills and manners ? Excellent communication skills ? Attention to detail ? Prior experience in customer service role would be a plus

Experience

2-4yrs

Skills

Good Communication

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About the Company

Company Location
Bangalore, Karnataka,IN

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