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    • Full Time
    6 Years ago Apply
  • Job description

    Obtains customer satisfaction & loyalty feedback from surveys and other relevant sources Ensures specific issues detected are promptly managed and closed Builds and shares analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning Sets customer experience improvement priorities Drives customer experience improvement actions and deploys best practices Ensures deployment and operation of the CSLD Process in their perimeter

    Skills

    • Quality/Manufacturing/Operational excellence/Customer service

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