Key Responsibilities: 

1. Customer Service: 
- Ensure a high standard of customer satisfaction by taking a direct and personal hands-on approach, as well as by developing a culture of customer service amongst the staff. 
- Ensure quality control on all aspects of customer service by direct personal supervision of these services. 
- Address employee concerns to relevant authorities, work with respective stakeholders to promote and improve easy access to benefit services. 

2. Financial management, Data Analysis and Reporting: 
- Review and analyze financial revenue and expenditure in accordance with budget predictions and initiate appropriate actions to remedy areas of concern. 
- Monitor and evaluate the effectiveness of well-being programs through surveys, focus groups, and data analytics. 
- Provide regular reports on participation rates, employee feedback, and ROI of well-being initiatives. 
- Use data to continuously improve and adapt well-being offerings. 

3. Program Development and Implementation: 
- Partner with regional consultant on well-being Design and implement well-being initiatives tailored to the diverse needs of the APJC workforce. 
- Collaborate with local benefits specialist to ensure programs are culturally relevant and accessible. 
- Integrate well-being into all aspects of the employee experience, from onboarding to development and retention. 

4. Engagement and Promotion: 
- Partner with Regional Benefits Consultants to develop communication strategies to promote well-being programs and resources. 
- Support to organize well-being events, workshops, and seminars, both in-person and virtually, as needed. 

5. Partnership and Collaboration: 
- Partner with external vendors and wellness experts to provide a variety of well-being services. 
- Work with internal Benefits Consultants and ERO resources to align well-being initiatives with business goals and employee needs. 

Who You Are: 

- Ability to work independently and as part of regional team. 
- Able to work in a calm, logical and professional manner at all times. 
- Strong understanding of the cultural nuances within the APJC region.
 -Excellent communication and interpersonal skills. 
- Proven experience in implementing well-being programs. 
- 1-3 years Healthcare, HR operation or vendor management experience. 

Skills Required: 

-Forward-thinking, excellent at Operation organizing, communicates effectively. 
-Experience and expertise in data collection, analytics, reporting & insights to support outcomes and success measures.