Client Support Engineer 2

Location IN-KA-Bengaluru

Responsibilities

· Monitor and verify program execution, identification and communication of processing variances
· (e.g. run time, record counts, etc.) and potential issues
· Manage Production alerts and take necessary action as per the run-book
· Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
· Maintain and adhere production schedules to include ad-hoc requests
· Stopping and starting system processes
· Troubleshoot failures and determine best course of action
· Internal Stakeholder communications with respect to the daily production cycles
· Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
· SLA Adherence
· Flexible to work in shifts ( APAC, EMEA, NA)
· Assist with restores and backup requests
· Production Trend analysis & Root cause analysis of the issues
· Ability to handle operational activities across accounts and Domains

Qualifications

· Bachelor’s degree in science or engineering
· 2-5 years of Production Support work experience

Essential skills and experience:

· Good communication, interpersonal, and analytical skills
· Ability to articulate technical problems verbally and in written form
· Good Understanding of SQL and scheduling
· Familiarity/Experience with UNIX, LINUX, Windows environments
· Hands on experience in Unix/PERL scripting
· Familiarity with scheduling and job monitoring tools
· Professional proficiency in English

Desirable skills and experience:

· Good understanding of Operational best practices (ITIL framework)
· Good time management
· Knowledge of MS Office
· Eagerness to learn new technologies and domains.
· Detail oriented and ability to multi-task
· Good Team Player
· Quick learner in a fast paced and challenging work environment
· Familiarity/Experience with Hosting technology(s) (IIS, Apache, Tomcat - variousvariants)