Dynamics 365 Field Service, Customer Service Functional

Location: India

Dynamics 365 Field Service Functional Consultant


Key Skill Sets:


Qualifications:

· You have at least 5 + years of experience in consulting, preferably with 2 to 3 years in Microsoft Dynamics 365 Field Service

· You have practical experience in field service, customer service, service desk, case management, queues, dispatching, knowledge base, contracts/SLAs, field service planning, stock, and asset management.

· You have served as a consultant on at least two end-to-end implementations

· Strong experience within Field Service Module.

· Copilot knowledge would be added advantage


Technical Skills:

· Proficiency in configuring field service applications.

· Managing work orders and scheduling resources.

· Knowledge of the Field Service mobile app. · Understanding of Dynamics 365 and Power Platform


Interpersonal Skills:

· Strong problem-solving abilities.

· Excellent communication and customer service skills.

· Ability to work collaboratively with teams and clients.


Job Responsibilities:

· Implementing solutions to schedule resources and meet customer requirements.

· Optimizing resources by matching skills, locations, and availability. · Managing and dispatching work orders


These roles require a mix of technical expertise and the ability to interact effectively with clients and team members.

No. of Position : 1

Work Location : Any PS India location Preferably Bangalore, Hyderabad

Work Model (Hybrid/WFO) : Hybrid

Budget : 23 LPA as CTC for SAL1/SAL2 6 to 9 years and 32 LPA as CTC for 10 plus years

Duration of contract : 12 months can be extendable

Hiring type (Contracting/FxTE) : FXTE

Client Round (Yes/No) : Not required

Location : Any PS location – Pune, Hyderabad, Bangalore, Noida, GGN, Mumbai

Hybrid Mode