Looking for job from home

Worked with HSBC BANK as Manager on below role

• Responsible for sales MIS and operation
• Ensuring on time MIS reporting
• Handle queries from customers
• Client complain and escalation management
• Providing accurate information to all clients as per the extant guidelines and policies
• Sales support
• Follow up with customers, Scrutiny and submission of Proper Documentation
• Preliminary Scrutiny of documents and inform discrepancy to RM/CSE for all import and export transactions
• Scrutiny of the Due diligence checklists submitted for new clients
• Timely issuance of client advices and preparing MIS

I am an extremely dedicated and motivated individual, who is very comfortable taking on leadership roles as well as working as part of a team. Giving any job more than my 100% is second nature, and I do not shy away from new challenges.

I am a very quick learner and believe we may not always have the necessary technical skill sets for a job, but given the right attitude, we can always fill in the gaps.

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Education MBA, Marketing, K.J. Somaiya Institute of Management Studies and Research, Mumbai, 2001, (Ranked in top 10 of the college)

B.E., Electronics and Telecommunication, Pune University, 1998 (Ranked 3rd in College)
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INTERNATIONAL SERVICE CHECK (Apr ’15 - )
Project Manager India and Finance Collaborator (remote)

1. Responsible for India Projects and client management including Client meetings, presentations and shaping the project direction
2. Working with the international Financial team for client financials including assessing financial health of the projects, billing and invoicing
Work Experience _______________________________________________________________________________
Theory of Constraints Institute (July ’14 - July’15 )

Research & Operations (part time - remote)
TOC Institute is engaged in training and consulting organization in TOC

1. Responsible for Internal Operations and Research for the organization
2. Management of the CRM system and optimization of the database
3. Writing content for the website and ghost writing some TOC papers
4. New Client interaction and acquisition
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CMO Axis –The first MPO (Nov ’13 – June ‘14 )

Marketing and Communications Specialist (remote)
CMO Axis is India’s first Marketing Process Outsourcing Company

1. Write and edit case studies/ papers as per the client requirements
2. Create and manage the communication strategy for client
3. Take complete ownership over content requirements for client projects
4. Align content with design and creative, online delivery team for integrated communication
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Stormbell Consulting (March ’13 – Nov ‘13)

Head – Research and Operations (remote)
Stormbell Solutions is a UK based Sales Outsourcing Company.

1. Responsible for Internal Operations and Research for the organization – research of Geography, Industry, Company and key personnel
2. Recruitment of team members
3. Rollout of Supplier management portal for the client
4. Management of the CRM system and optimization of the database
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Tata Consultancy Services Ltd. (June ‘01 – Jan ‘09)

I have taken on varied roles within TCS Ltd including Business Development and Relationship Manager for St. Louis, Missouri, Quality Manager, Ericsson, Sweden, Program Management Office, India West and SBI Relationship. I have been able to scale up to these roles very quickly and have excelled in all these roles.
Program Management Office –India West and SBI relationship– (Apr ’06- Apr ‘07)

1. Data analysis and MIS for the region and relationship
2. Business planning , formulating and driving strategic objectives across the region and relationship
3. Market Analysis to identify potential customers and roadmap for acquiring new business
4. Relationship and Account reviews for better operational performance and business drivers
5. Review of financials and driving operational excellence across the region
6. Ensure critical projects are on time and within budget by providing objective accounting and review at every stage, from initiation to closure
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Business Development Manager, Missouri, USA– (May ’05 – Apr ‘06)

1. Helped grow the region from scratch to 1M+ USD within a span of few months.
2. Business Relationship manager for a Global 2000 Organization. Helped with an extremely challenging SAP blueprinting for a commodity trading organization.
3. Started negotiations for several large business deals (5 M+ USD)
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Customer Relationship and Quality Consulting, @ Ericsson AB in Sweden
(Nov ‘03 – Apr ‘05) (Received high appreciation from Ericsson Senior Management)

1. Building and strengthening Customer Relationships - Changed mind-sets with inflexible Swedish and German customers, initially opposed to quality initiatives. Resulted in:
o Increased productivity and profitability (saving time for conflict resolution)
o Better relationship between Germany and Sweden, leading to healthier and cohesive work environment
2. Mapping and implementing TCS- Ericsson AS-IS HW business process and defined the TO-BE process. Helped significantly reduce project management issues for the two organizations (Ericsson and TCS).
3. Learned Ericsson’s processes and products in a very short time. Identified ROI opportunities to direct investment of scarce resources for a better product quality in the market and cost saving
4. As Quality Consultant, sold the quality concept, did Root Cause Analyses (RCA) to resolve long-standing problem products, and improve measurements and documentation to make better-informed decisions regarding trade-offs in projects.
5. Business Process development - Created a learning and high performance environment by initiating participative decision-making. Formulated many decisions that are now standard processes implemented by the line organization, saving time and effort.
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SEPG Team- TCS Hyderabad – (Dec ‘02 – Nov ‘03)

1. Received ‘Star of the month’ award for defining a user-friendly mechanism to facilitate and convince the organization for metrics generation. Resulted in 85% data collection in the very first month of operation that was instrumental in significant software process improvements.
2. Owned Software Process Improvements for 50% of the projects:
o Defined ‘Testing projects’ process and metrics, leading to more effective testing operations. E.g. improving the way configuration management is done for test scripts.
o Implemented proper effort logging by T&M projects, to provide better insight for management, enabling better-informed decision-making.
o Analyzed process improvement proposals and implemented them across the branch. E.g. improving quality of client documentation, by tracking of TechCom review comments in IPMS. This enabled rapid closure of review comments, resulting in highly improved documentation quality.
3. Mentored and coached projects on impact in improving project performance.
4. Conducted quality related training for Project leaders and future PLs
5. Established branch Process Capability baselines
6. Conducted process audits for the projects and help improve their existing process by educating them about best practices from other projects
7. Generating quality dashboard of TCS Hyderabad for the management
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Projects, TCS SEEPZ (Aug ‘01 – Nov ‘02)
1. Assistant Project Manager, E-Proposal (7 team members) – Project to web enable all proposals submitted to GE by TCS, best utilizing effective presentation capabilities of the web.
2. Team Member, e-Goals – Project to digitize performance evaluation for TCS-GE.
o For the above two projects was responsible for Requirements gathering, Data design and modeling, prototyping, programming, testing and training, presentation to end users
3. Team Member, Business Tracker – The system does multi-dimensional analysis on revenues earned, effort spent and staffing
4. Responsible for enhancements to the system, setting up of test and production server environment, production support, presentations to corporate and training
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Frost and Sullivan (Consultancy and Market Research) - MBA Summer Internship

Estimation of Internet Bandwidth for the Indian Market for the year 2005. Did the bandwidth estimation by studying the usage pattern of the various types of Internet connections, projected growth rate of PC market, GDP growth rate projections etc. Report has been widely used as a guideline document by the Indian industry.
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Summer Internship
• Working on a process for optimum resource utilization across TCS
• Business Development, Developing a strategy and implementation plan for Retail and Consumer goods market in Sweden, with RM, TCS Sweden
• Advised Ericsson Senior management on actions to enhance delivery performance.
• PCMM Champion for TCS Sweden
• Defined process and metrics for Short life cycle projects at TCS Hyderabad, to better utilize the scare project resources, for delivering quality products.
• Tested tools for the branch and corporate
• Worked with corporate about improving the project guideline manual, and making it user-friendly.
• Web enabling of proposal for GEMS Information Technology Resources
• Owner of GE Digitization group for the GE knowledge intranet – Support Central. Created FAQs, Best practices to help the tool users in better utilization of the tools.

Professional Development:

• ‘Demand Creation’ and ‘Demand Capture’ sales training by Revenue Storm
• Leadership and management training by a senior management consultant
• Project Management Model for Ericsson
• TCS - Finance for Non Finance Managers, Six Sigma awareness, ISO 9001:2000 Internal Auditors training, CMM, Function Point analysis and Software estimation, iQMS for PLs, Statistical Process Control,
• As part of the leadership team, have been part of various unofficial training sessions over phone involving various industry sectors with strong focus on Retail, Supply Chain, transportation.

I am Suma B G , MCA graduate from NITK , Surathkal,
With 6+ yrs of Teaching experience, 2+ yrs of Software Testing with Argus Software London, and with 1.6 yrs experience as working home Holiday expert with Make My Trip.
Energetic, motivated person who is highly organized and skilled at finding new ways to enhance visitor literate, quality conscience and work well within a team environment.