6 years experience as Senior software QA.My skills:Selenium,Manual Testing, Agile,SQL,JIRA,CI,Jenkin

Academic Qualification:

• Graduated in May 1998 through Ruparel College Mumbai; INDIA.

Professional Qualification:

• Diploma in Ms Windows, Word, Excel & Power Point from Remy’s Secretarial School
• Computerized Reservation System of Galileo & Amadeus from International Airfare Desk
• Passed I.A.T.A Standard through International Air Fare Desk (I.A.F.D)
• Passed British Airways Level-2 (London)-June 2000 through International Air Fare Desk (I.A.F.D)

 H.D.F.C. Bank Limited - Dubai ( Derby Marketing ) from 28th January 2006 as Administrator till 15th June 2011.

Job responsibilities
 Making schedules of various activities done like Account opening forms, net banking and cheque book request that go on a daily basis from the Dubai office branch.
 Taking care of inward and outward courier which includes making entry in necessary files before handing over to respective personals.
 Handling customer’s queries and making calls on deliverables to customers according to customer needs.
 Keeping data of accounts opened through Dubai office specifically in matching customer’s signature with available data.
 Taking care of stationery including other stock of Account forms, brouchers, etc.
 Checking courier bills before approving for payment.
 Maintaining soft copy of Instant Accounts and making schedules for action to be taken by sales executives..
 Handling front desk and phone calls when needed.
 Making hotel booking and travel arrangements of Senior Management staff locally and that of outstation staff.

 Worked with Omni Trade & Transport Pvt Ltd (Travel Division) part of the diversified P.N Writer Group Of Companies, as Domestic Reservation Executive and assisting the International Travel Counter from 16th October 2000 till 15th June 2005.

Job responsibilities
 Co-ordination at all levels - from issuance of tickets till settling of accounts.
 Corresponding with the clients and the airlines.
 Attended seminars on new IATA rules and fare constructions amendments.
 Made reservations for Prepaid ticket advice with the airline, issued computerized as well as manual air tickets and managed billing by using specialized billing system ‘WOTIS’
 Dealed with matters related to PTA, refund of tickets, cancellation of tickets, endorsing of tickets and issuance of Miscellaneous Charge order.
 Assisted the Marketing and Business development departments by promoting new schemes, fares of different Domestic Airlines to the clients.
 Providing information on the credit status of the key clients handled and liaising with clients on overdue payments. Handled Invoicing and other account related queries.
 Assisted the clients periodically in availing benefits and schemes offered by various airlines as well as aided them in utilizing their Air miles to gain maximum benefit.
 Handled complaints politely with tact ensuring high levels of customer satisfaction.

 Worked as an Implant in US Vitamins, TATA InfoTech Ltd & Wockhardt Ltd.

Job responsibilities
 Reservations of all kinds.
 Issuance of tickets
 Providing all services related to travel.
 Interacting with the Sales and other departments as and when required.
 Provide a high level of customer service ensuring retention of clients.
 Creating itineraries for our clients customers in less cost effective manner.
 Responsible for hotel reservation and co-ordinating with tours department and reverting back to clients on best holiday package deals

 September 1999 – December 1999 employed as Telephone Operator cum Receptionist with Solitare Pvt Ltd, Tardeo Mumbai.Dealing with machine & tools Sister concern of Span Chemicals Company Pvt.Ltd

Job responsibilities
 Handling calls.
 Customer Service
 Business Correspondence.
 Ensuring Filing done in a proper manner.
 Handled all other administration related issues.

Personal Details:
 Date of birth : 09th November 1977
 Sex : Female.
 Marital Status : Married.
 Nationality : Indian.
 Languages known : English, Hindi & Konkani.
 Hobbies : Reading, cooking, listening to music & Learning
 Contact number : 32946958 (Residence number)Mobile no-9769157567
 Passport details : Passport no : F3682195
Place of issue: Mumbai
Date of issue : 29/04/2005
Date of expiry: 28/04/2015
 E-mail : [email protected]