Profile Summary & Strengths
MBA in International Business from Institute of Management Technology, Ghaziabad in 2005 and Graduate in Science from Delhi University; having +20 years of experience in Logistics with different verticals which includes Client Relationship Management / Customer Service, Custom Clearance, International and Domestic Freight Forwarding and FTWZ (Free Trade Warehousing Zone) Supply Chain ,Key Account Management, Import Freight operations, Terminal operations, Receivables.

Has a flair for designing, set up and implementing effective Customer Service Process to suit the needs and requirement of the organization to enhance the Customer Delight, Retention and Growth. Possess Strong Communication, Inter-personal, Project Management and Analytical Skills.

Key Strengths : Leadership Skill, Empathy, Responsible, Assertive.

Employment Profile
1. Working with Delhivery Ltd.
2. Worked with Distribution Logistics Infrastructure which is a Multi-modal Logistics Company in Gurgaon As Deputy General Manager – CRM
3. Flywheel Logistics Pvt. Ltd. - Domestic Freight forwarding in Delhi as Head – CRM
4. Arshiya International Ltd. - FTWZ Company in SCM as CRM
5. TNT Express Pvt Ltd. Which was into International and domestic express business as Team Leader Customer Service North
6. Agility Logistics Pvt. Ltd. handled their Import Operation and Customer Service as Deputy Manager
7. DHL Express Pvt. Ltd. specialized with their GMNC group Custom Clearance and Customer Service as Team Lead

Training Programs Attended
• Leadership Skill
• Customer Relationship Management by CII
• Gender Sensitivity and POSH by Princeton Academy
Language Skills: English, Hindi, Punjabi