I'm a 49 year old stay at home mother of two grown up children,with an experience in teaching English to students of classes 9 and10. I have taught in Rukmini Devi Public School for a year and Bal Bharatiya Public School for a total period of five years.i decided to take a break henceforth ,because my children were very young.But now that they are grown,I have time on my hands and feel the need to do something again.I also forgot to mention that,in between I also did freelance editing and proofreading for Macmillan for a short period but had to give up due to health issues.

• Dynamic and diligent IATA qualified managerial talent with illustrious career of over 18 years predominantly in driving process operations entailing Passenger revenue accounting, Sales fare audit, Service delivery, and MIS management for international airlines with prestigious company in BPO sector. Last assignment has been as Process Specialist with AccelyaKale Solutions Ltd.
• Strong credentials in steering Flown operations process for four airlines and Service delivery management of sales, Flown and MIS process for five airlines as Process Head.
• Skilled in identifying and plugging operational gaps, monitoring service delivery, introducing process enhancements, implementing business excellence model and resolving escalated issues within TAT deadlines to win and retain continued patronage of business clientele.
• Deft in maintaining highest quality and service standards in compliance with SLAs to total client satisfaction.Proficient in providing complete revenue administration support to ensure hassle-free operations of the unit.
• Effective team builder, trainer and motivator with fine tuned analytical, coordination and relation-building skills, Superior verbal and written communication.