HSI  -  Lead, Resolve, and Empower Women

Job Title: Helpdesk Manager  
Location: Bengaluru, India  

Key Responsibilities:

- Oversee daily operations of the help desk, ensuring high-quality customer support.
- Develop and implement effective procedures for managing help desk activities.
- Handle escalations and assign complex issues to relevant teams for resolution.
- Maintain detailed and accurate records of all interactions and support activities.
- Monitor performance metrics and suggest improvements to enhance service quality.
- Provide regular reports and insights to leadership on help desk performance.
- Train and mentor help desk staff, ensuring they stay updated on best practices and technical skills.

Key Qualifications

- Minimum of 2 years\' experience in a help desk or technical support role.
- Experience in the technology sector is preferred.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving skills.
- Passion for empowering women and supporting their career growth.
- Ability to work independently as well as in a team-oriented environment.
- Fluency in English and comfort working in a fast-paced, dynamic setting.

Required Skills:

- Proficiency in help desk management systems.
- Strong communication skills, both written and verbal.
- Ability to provide excellent customer service and resolve issues efficiently.
- Experience in managing a team is a plus.