Applications Operations Engineer

JD :

Responsible for delivering product service support globally collaborating with operational teams and Service owners. 
This role is responsible for enhancing the user experience by continuously improving the service and experience.

-Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches
-Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
-Effectively manage escalations to resolution
-Partner with product teams to plan and test automation solutions
-Engage with the vendor to trouble shoot and resolve an issue within the product
-Support quality initiatives for continuous service improvement & optimization
-Measure application performance and availability against published SLA\\\'s and operational commitments
-Drive to increase the business Net Promoter Scores (NPS)

Experience : 3 – 5 Years

Skills : Java, Springboot,Vue.Js,cloud

Location : Pune, Work from Office