hi im deepty. i was working with Reservation Data Maintanence (RDM) as a senior executive from 2005-2010.
my key skills were as under:-
>Managing Reservation and Passenger Services.
Dealing with Lufthansa's frequent flier program - "MILES & MORE"
,which accentuates passenger loyalty towards Lufthansa and other partner airlines.
Was the sole handler of Austrian airlines process. While additionally
handling Corporate agents, Reservations , PNR's , fare queries and general passenger & travel agent interactions through emails as well as over the phone for both Lufthansa and Austrian.
Effectively manged the team and met the desired goals set by the management.
Ensure high standards of passenger/customer management.
Trained and mentored new staff in the processes.
Efficiently interacted with travel agents and managed their queries.