• Dynamic and diligent IATA qualified managerial talent with illustrious career of over 18 years predominantly in driving process operations entailing Passenger revenue accounting, Sales fare audit, Service delivery, and MIS management for international airlines with prestigious company in BPO sector. Last assignment has been as Process Specialist with AccelyaKale Solutions Ltd.
• Strong credentials in steering Flown operations process for four airlines and Service delivery management of sales, Flown and MIS process for five airlines as Process Head.
• Skilled in identifying and plugging operational gaps, monitoring service delivery, introducing process enhancements, implementing business excellence model and resolving escalated issues within TAT deadlines to win and retain continued patronage of business clientele.
• Deft in maintaining highest quality and service standards in compliance with SLAs to total client satisfaction.Proficient in providing complete revenue administration support to ensure hassle-free operations of the unit.
• Effective team builder, trainer and motivator with fine tuned analytical, coordination and relation-building skills, Superior verbal and written communication.